Privacy Policy

Raylovo ("we," "our," or "us") respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://raylovo.com/ ("Site"). By accessing or using our Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information from you:

1.1 Personal Information

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment details (processed securely via third-party providers)

1.2 Non-Personal Information

  • IP address
  • Browser type and version
  • Device information (e.g., operating system, screen resolution)
  • Browsing behavior (e.g., pages visited, time spent on the Site)

1.3 Information from Third Parties
We may receive information about you from third-party services, such as payment processors or social media platforms, if you interact with us through those channels.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.
  • Improve your shopping experience.
  • Communicate with you, including order updates, promotions, and customer service responses.
  • Personalize content and product recommendations.
  • Monitor and analyze site performance.
  • Comply with legal obligations.

3. Sharing Your Information

We do not sell your personal information. However, we may share it with:

  • Service Providers: Trusted third-party companies that help us operate our Site (e.g., payment processors, shipping carriers, analytics providers).
  • Legal Authorities: If required by law or to protect our legal rights.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance site functionality.
  • Analyze user behavior to improve our services.
  • Provide personalized recommendations.

You can manage cookie preferences through your browser settings, but disabling cookies may affect your experience on our Site.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

6. Security

We implement industry-standard security measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Request corrections or updates to your information.
  • Request deletion of your personal information.
  • Opt out of receiving promotional emails (unsubscribe links are provided in every email).

To exercise your rights, please contact us at support@raylovo.com.

8. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Users

If you are accessing our Site from outside North America or Europe, please note that your data may be transferred to and processed in countries with different data protection laws.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be effective immediately upon posting the revised policy on our Site. The "Effective Date" at the top will reflect the latest update.

By using our Site, you consent to this Privacy Policy. Thank you for trusting Raylovo with your personal information!